Helping the school community make informed, safer decisions in the digital world.

SpiderBytes
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Privacy Policy

 SpiderBytes is an Australian provider of cyber safety education workshops and related educational resources for primary and secondary schools. By accessing our website located at https://spiderbytes.com.au (“Website”), engaging our services, or otherwise providing us with personal information, you confirm that you have read and accept the terms of this Privacy Policy and consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy.


Definitions

Participant

An individual attending or engaging in a SpiderBytes workshop or program. This may include students, teachers, school staff, or other authorised attendees.


SpiderBytes Personnel

Employees or contractors of SpiderBytes who have signed confidentiality obligations and have access to personal information only where necessary for their role.


Personal Information

Information or an opinion about an identified individual or an individual who is reasonably identifiable.
 

Sensitive Information

Sensitive information has the meaning given under the Privacy Act 1988 (Cth) and may include health information or other protected categories. SpiderBytes does not routinely collect sensitive student information unless necessary for workshop safety or accessibility requirements.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Where changes are material, we will publish the updated policy on our Website before it becomes effective. 


Our Privacy Commitment

We are committed to protecting your privacy. Personal information collected by SpiderBytes is handled in accordance with:

  • The Privacy Act 1988 (Cth)
  • The Australian Privacy Principles (APPs)
     

Information We Collect

Program-related Information

We collect personal information necessary to deliver our workshops and related services, such as:

  • Teacher contact details
  • Role (e.g. teacher, principal, parent)
  • School details
  • Participant numbers
  • Accessibility requirements (where relevant)
  • Billing details
  • Any information provided in communications with us
     

Contact & Communication Information

Information provided when you:

  • Enquire about workshops
  • Submit a website form
  • Email or call us
  • Subscribe to updates
     

Financial Information

Where payment is required, billing details are collected. Credit card details are processed securely via third-party payment providers and are not stored by SpiderBytes.


Employment & Contractor Information

Where individuals apply for employment or contractor roles with SpiderBytes, we may collect:

  • CV and employment history
  • Contact details
  • Referee information
     

Website & Analytics Data

When you access our Website, we may collect limited technical data, including:

  • IP address
  • Browser type
  • Pages visited
  • Session duration
  • Device type
  • Date and time of visit
  • Referring website
  • Cookies and third-party analytics tools


Why We Collect Personal Information

We collect personal information to:

  • Respond to enquiries
  • Manage workshop bookings
  • Deliver services to schools
  • Provide resources and support materials
  • Issue invoices and process payments
  • Improve our services
  • Comply with legal obligations
  • Prevent fraud or misuse
  • Communicate updates about our services


Disclosure of Personal Information

SpiderBytes will only disclose personal information:

  • Service providers (e.g. IT hosting, payment processors)
  • Professional advisers (e.g. legal, accounting)
  • Government or regulatory bodies where required by law
  • Third parties involved in a business restructure, sale or merger
  • Where necessary to protect the safety of a participant or another individual

Where third-party providers are engaged, we take reasonable steps to ensure they comply with Australian privacy laws.


Overseas Disclosure

Some of our service providers (such as cloud hosting providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in accordance with Australian privacy laws, including through contractual safeguards.


Storage and Security

SpiderBytes stores personal information securely in both electronic and, where required, physical formats. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Measures include:

  • Secure cloud hosting
  • Restricted staff access
  • Password-protected systems
  • Industry-standard security practice

 Sensitive information, if collected, is subject to additional access restrictions. 

Data Retention

We retain personal information only as long as necessary to:

  • Deliver services
  • Meet legal and accounting obligations
  • Resolve disputes

When no longer required, personal information is securely destroyed or de-identified.

 

Access & Correction

You may request access to personal information we hold about you. We will:

  • Verify your identity
  • Provide access unless permitted by law to refuse
  • Correct information if inaccurate or incomplete


Marketing Communications

If you subscribe to updates or marketing communications, you may opt out at any time using the unsubscribe link or by contacting us directly. We will never sell your personal information for marketing purposes.


Complaints

If you have a privacy complaint, please contact us in writing using the form below.
 

Last Updated: March 2026

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